When a default font is not included in an HTML message, Outlook uses the default web font. To set the default HTML font in Outlook 2007 and newer: Messages that don't have a default font set use the default Web Font set in Microsoft Word Options. You cannot easily control the font used to read HTML messages, since most people who send HTML mail specify the font they want their messages to appear in. Click OK until you return to the main Outlook window.Ĭhange the Font on Incoming HTML Messages.On the Fonts dialog, make your selection with the Choose Font button under When composing and reading plain text.Make sure the Use Microsoft Word to edit e-mail messages box is not checked.Choose Tools | Options, and switch to the Mail Format tab.To change the plain text font settings in Outlook 2007 and older: The Stationery and Fonts button is near the top of the Mail pane.Ĭhoose your desired font and font size from this dialog. In Outlook 2010, Outlook 2013, and Outlook 2016 this dialog is at File, Options, Mail. It applies to both messages sent as plain text and HTML messages that you choose to read as plain text. This font is used both in open messages and in the reading pane. The bottom setting on this dialog is the font used for plain text messages and replies. The middle two options, for New mail messages and Replies and Forwards, controls the default fonts used for HTML and RTF messages and apply only to messages you send. In Outlook 2007 and newer, you can change the fonts used for reading plain text messages from the Stationery and Fonts dialog in Options. Plain Text | HTML | Rich Text | WordMail | More Information Outlook 2010 and newer See Adjusting Outlook's Zoom setting for more information. Instead of changing the font in messages, you can adjust the Zoom. whether you use Word as your e-mail editor (WordMail)īelow you'll find instructions organized by the format of the incoming message, plus methods for WordMail and other approaches.See also Answer ID 4857: Font size discrepancies between what agents see and what shows in response emails.Whether you can change the font on a message you have received depends on many factors: To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.
From the Default Font options, select the font and size from the drop down menusįor additional information, refer to the ' Options Properties' section in online documentation for the version your site is currently running. Open the workspace for editing (Configuration > Application Appearance > Workspaces/Workflows)Ĥ. It does not affect the font within the response emails sent to customers.ġ.
Within the incident workspace, a default font can be set by modifying the options within the workspace used.
Workspaces, Default font size for agents in discussion thread.
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